Privacy Policy

1. Introduction

SmartX Traders ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. Your continued use of our Platform means you accept this Privacy Policy.

2. Information We Collect

We collect information from you in several ways:

• Account Registration: Name, email address, phone number, date of birth, and identification documents (passport, driver's license, etc.)
• Profile Information: Address, employment status, trading experience, investment objectives, and risk tolerance
• Financial Information: Bank account details, payment method information, and trading history
• Device Information: IP address, browser type, operating system, device identifiers, and mobile app information
• Usage Data: Pages visited, time spent on Platform, features used, searches, and interactions
• Communication Data: Support tickets, chat messages, emails, and feedback
• Biometric Data: Fingerprint or facial recognition (if you enable biometric authentication)

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To provide services and fulfill our obligations
• Legal Compliance: To comply with regulatory requirements (KYC, AML, sanctions screening)
• Legitimate Interests: To improve our services, prevent fraud, and enhance security
• Consent: Where you have explicitly consented to specific processing activities
• Public Task: To comply with financial regulations and regulatory authorities

4. How We Use Your Data

Your information is used for the following purposes:

• Account creation and management
• Processing trades and transactions
• Regulatory compliance and verification (KYC/AML)
• Fraud detection and prevention
• Customer support and communication
• Platform improvement and analytics
• Marketing communications (where you have opted in)
• Risk assessment and due diligence
• Dispute resolution
• Legal compliance and regulatory reporting

5. How We Share Your Data

We may share your personal data with:

• Service Providers: Payment processors, hosting providers, customer support vendors, and analytics companies
• Financial Partners: Liquidity providers, banks, and counterparties for trade execution
• Regulatory Authorities: Financial regulators, tax authorities, and law enforcement agencies
• Compliance Partners: KYC/AML screening providers and sanctions checking services
• Business Transfers: In the event of merger, acquisition, or sale of assets
• Your Consent: With your explicit permission for specific purposes

We do not sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Detect and prevent fraud

Typical retention periods:

• Account Data: For the duration of your account and 7 years after closure
• Transaction Records: Minimum 7 years for regulatory compliance
• Communications: 3-5 years or as required by law
• Marketing Data: Until you unsubscribe or request deletion

7. Data Security

We implement comprehensive security measures to protect your data:

• SSL/TLS encryption for data in transit
• Advanced encryption standards (AES-256) for data at rest
• Multi-factor authentication (MFA) for account access
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems
• Secure data centers with physical access controls
• Employee access restrictions and confidentiality agreements
• Incident response procedures and breach notification protocols

However, no security system is completely impenetrable. We cannot guarantee absolute security of your data.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Update inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Opt-out of certain processing activities
• Right to Withdraw Consent: Revoke previously given consent
• Right to Lodge a Complaint: File a complaint with data protection authorities

To exercise these rights, contact us at privacy@smartxtraders.com with your request and proof of identity.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential Cookies: Required for Platform functionality and security
• Performance Cookies: Analyze how you use the Platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver targeted advertisements (with your consent)

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality. We also respect Do Not Track (DNT) signals where applicable.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites and services. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.

If you access the Platform through social media or other third-party platforms, those platforms may collect data about your interactions.

11. Children's Privacy

SmartX Traders is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

Parents or guardians who believe their child has provided data to us should contact us immediately at privacy@smartxtraders.com.

12. International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we implement safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules
• Your explicit consent
• Adequacy decisions by data protection authorities

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our Platform with a new "Last Updated" date
• Sending you an email notification if the changes are material
• Requesting your consent if required by law

Your continued use of the Platform following changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have privacy concerns, please contact us:

• Email: privacy@smartxtraders.com
• Support: support@smartxtraders.com
• Data Protection Officer: dpo@smartxtraders.com
• Live Chat: Available 24/5 on our platform

We will respond to your inquiries within 30 days or as required by applicable law.