Help Center

Visit our website and click "Get Started" or "Sign Up". Fill in your email, create a strong password, and complete the KYC verification process. You'll need to provide personal information and verify your identity with a valid ID document.

On the login page, click "Forgot Password?" Enter your email address, and we'll send you a password reset link. Check your email (including spam folder) and follow the link to create a new password.

Yes, you can update your email address in your account settings. Go to Account Settings > Personal Information > Email Address. You'll receive a verification email to confirm the change.

You'll need a valid government-issued ID (passport, driver's license, or national ID) and a proof of address document (utility bill, bank statement, or rental agreement from the last 3 months).

Most accounts are verified within 24 hours. However, during peak times, verification may take up to 48-72 hours. You'll receive an email confirmation once your account is verified.

We accept bank transfers, credit/debit cards, and digital wallets including M-Pesa, bank transfers, and cryptocurrency. Processing times vary by method - cards typically process instantly, while bank transfers take 1-3 business days.

The minimum deposit is $100 USD or equivalent in other currencies. However, some payment methods may have different minimums. Check the deposit page for method-specific requirements.

SmartX does not charge deposit fees. However, your bank or payment provider may charge their own fees. These are typically 1-3% of the deposit amount and will be shown before you confirm the transaction.

Go to your account dashboard and click "Withdraw". Choose your preferred withdrawal method, enter the amount, and confirm. Withdrawals typically process within 1-3 business days depending on your bank.

Withdrawals may be pending while we verify the transaction for security purposes. This typically takes 24-48 hours. If your withdrawal is pending longer than this, contact our support team at support@smartxtraders.com.

HFT (High-Frequency Trading) bots are automated algorithms that execute trades 24/7 based on predefined strategies. They eliminate emotions, execute at optimal prices, manage multiple positions simultaneously, and never sleep. We highly recommend using HFT bots over manual trading for consistent, profitable results. New users can start with our Grid Trading or DCA bots for automated passive income.

Our HFT bots analyze market conditions in real-time and execute trades at lightning speed based on proven strategies. They exploit micro-movements that manual traders miss, execute during optimal market conditions 24/7, manage risk automatically, and scale positions based on market volatility. The average SmartX user reports 5-15% monthly returns using automated bots.

Yes, manual trading is available on SmartX. However, manual trading cannot compete with HFT bots in speed, precision, and 24/7 operation. All professional traders use automated bots for maximum profitability. Manual trading is recommended only for learning the platform. Most successful users transition to HFT bots after their initial learning period.

Forex trades 24 hours per day, 5 days a week (Sunday 5 PM to Friday 5 PM EST). Cryptocurrencies trade 24/7. Stocks trade during their respective market hours. With our HFT bots, you can trade during ANY market hours - they work while you sleep! This is one of the major advantages of automated trading over manual trading.

With HFT bots, position closure is automatic based on your configured take-profit and stop-loss levels. For manual trades, go to your open positions list, find the position you want to close, and click "Close". You can close the entire position or a partial amount. We recommend using bots for automatic position management.

Go to Account Settings > Security > Two-Factor Authentication. You can enable SMS, authenticator app, or email verification. We recommend using an authenticator app for enhanced security.

Immediately reset your password and enable 2FA. Check your account activity in Settings > Login History. Report any suspicious activity to support@smartxtraders.com immediately.

Yes. All client funds are held in segregated bank accounts, completely separate from SmartX operational funds. We maintain ISO 27001 certification and use bank-grade encryption. Your funds are protected by multiple layers of security.

We recommend changing your password every 3-6 months. Always use a strong password with at least 16 characters including uppercase, lowercase, numbers, and special characters. Never reuse passwords across different platforms.